Five Tips for Simplifying Your Business Systems and Processes

A recent CTV report gave Canadians promising news last week. It described how a group of researchers in Ontario discovered a way to shave 20 minutes off the 90-minute time period it usually takes to get heart attack patients into surgery.

The report says that one of the key changes involves allowing paramedics to speak directly to the cardiologist on call at the hospital and then letting the patient completely bypass the emergency department and proceed directly to the procedure room. Dr. Sheldon Cheskes, the medical director of the Sunnybrook Osler Center for Prehospital Care, who led the research, explained that they now bypass anything that causes delays in the system. According to Cheskes, “From a mortality point of view, our mortality rate before we started our program was about 6.5 per cent. Our mortality currently is 2.1 per cent, which is a huge, significant increase.”

So what does this have to do with online business? Well, the life of a business often depends on the efficiency of its systems and processes too, and building a simpler yet stronger foundation can breathe new life and vigor into your work as a Virtual Assistant or online professional. For example, are you spending an excessive amount of time billing and invoicing when you could be out there networking and meeting new clients? Do you have a system for handling your clients’ tasks, or do you have to backtrack every time and try to remember how you did the same thing before?

Well, here are some quick tips for simplifying your business systems and processes:

1. Write a list of all the tasks you do more than once – According to Pam Ivey, six-figure Virtual Assistant Extraordinaire, everything you do more than once should have a system created around it, so start by determining which tasks need a system and which ones can be handled on a case-by-case basis.
2. Talk to a mentor or a “Systems Chick” like Kristi Pavlik, creator of www.systemschick.com – If you don’t enjoy outlining systems and processes, it is possible to find others who do, so don’t hesitate to find an expert who will sit down with you and figure out how to streamline your activities.
3. Put together a manual with templates and checklists – For tasks like responding to new RFPs, responding to FAQs or providing welcome packages to new clients, it helps to create a resource that allows you to quickly build customized content. Not only does it speed up these processes, but it also allows you to hand over your business activities to someone else if you need to take time off.
4. Find the best productivity tools for your business – Especially for activities like time tracking, invoicing and billing, it is imperative that you find a tool that works best for you and allows you to perform these tasks quickly and accurately. FreshBooks is an example of a great online invoicing, time tracking and billing software that can meet the needs of many types of virtual businesses.
5. Sign up for our newest VAClassroom Training Program, the “Virtual Assistant Business Success Blueprint” course – We are thrilled to have partnered with Pam Ivey to bring you this innovative new program, which is designed to help you develop the right systems, tools and templates for quickly growing your business heading into 2011. This program is ideally suited to both newbies as well as existing VAs who would like to improve and enhance their business systems and marketing strategies. It is both a start-up and a business-building program!

We hope these tips will help give you a plan of attack so you can grow a thriving and successful online business. With the right systems in place, your work as a Virtual Assistant or online professional will become much more enjoyable, and you may even free yourself up to take some much-needed time off!

If you have any other suggestions that have worked for you, please comment below.

Google Tools – A Productivity Gem

I know many of you probably have a Gmail account and may use Google Alerts and track your RSS feeds with Google Reader. But are you leveraging the wide array of Google tools to maximize your productivity?

I am currently having a “love affair” with Google tools as I find that the more I incorporate the web apps into my daily work activities, the more organized and productive I am.  Here is why I am loving Google these days…

I am tracking my work emails with a Gmail account and have actually added my other work emails via the POP tool into Google Mail to consolidate all my mail activity into one location.

I am then using Google Calendar to track my schedule, meetings, and urgent time-sensitive tasks. Google Calendar has a cool feature that delivers email alerts at 5am in the morning with your scheduled appointments and activities. From a multi-tasking standpoint, I like that I can be writing an email and then quickly jump into Google Calendar to update my schedule.

I then track all my spreadsheets and work documents with Google Docs, which again is nicely integrated into the Gmail Interface. I have all the VAs and contractors I work with use Google docs which enables us to quickly share and collaborate on documents.

Not to mention, you can track all RSS feeds with Google Reader, which makes it easy to review existing feeds and add new ones..

Now, I know there are many other great productivity tools and web apps on the market, but my personal opinion is that it is hard to match up against the integrated, user-friendly and easy to access elements of Google Tools.

In short, Google Tools ROCKS!