Are You Managing Your Client's Online Reputation?

A few weeks ago, during the pre-launch of VAClassroom.com, I received a Google Alert regarding a forum post pertaining to our new training center. I followed the forum thread closely and while the comments were not negative or critical, they were based on assumptions and misinformation. Fortunately, one of the Virtual Assistants I work with was apart of the forum and was able to provide some accurate information about VAClassroom. This is a good example of Online Reputation Management. The beauty of the Internet and Social Networking is that we can easily find out what users are saying are about our products and services. Prior to the Internet and the information age, companies were more "in the darK" on consumer feedback. Now, I can set-up my Google Alerts to track any web posts pertaining to my domains or related topics and can quickly respond and dialogue with users talking about our products and services. Online Reputation Management is an "in-demand" tasks for Virtual Assistants today. I have a industry friend who runs a high-volume ecommerce site and recently contacted me to see if I had a Virtual Assistant that could handle their Online Reputation Management tasks (20 hours per week) - I actually just posted that position in our VAClassroom Members Site. This particular client does 1000s of sales on a monthly basis and needs to regularly dialogue with prospective consumers to ensure that they have accurate information about their products and services. The last thing any web company wants is a false rumor or misinformation being spread about that adversely affects consumer perception. So, this might be an "in-demand" task to consider adding to your VA service offerings. The tasks basically involve tracking online reputation via Google Alerts as well as through applicable Social Shopping and Ecommerce sites and providing accurate information about your client's products and services.